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March is water and sanitation
month, and it gets me thinking
about how much I take good
water and sanitation for
granted. Every one of my 16 or
so taps at home delivers fresh,
clean water and the cistern
never runs out of enough water
to flush everything away.
However, like many Rotarians
who have done the same, I
think a little more deeply about
the value of good water and
sanitation when I make one of
my trips to India and witness
first-hand just how people there struggle with the
stuff we so easily take for granted.
Sure, I stay with Rotarians and they are pretty
well set up, but when we visit the villages, the
schools, the orphanages and so on, it’s a totally
different story. Here, they still struggle to have the
basics of good water and sanitation. Some are OK,
but the further you get out of town the more basic
Solutions are freely available through the
Global Grant process or even the District Grant
process. Something as basic as a hand-well will
bring enormous relief, as long as the water they
pump is good. Larger needs are served by larger
solutions, and where big numbers are involved,
reverse osmosis plants or facilities such as SkyJuice
are providing incredible results. Imagine a school
with 500 students having no “on-tap” water and
no or very few toilets. Then imagine how easy it is
to come up with solutions.
Every time I go away my club knows to expect
a Global Grant proposition to hit the table. They
know I’ll come back with something special,
because my heart has been touched by what I’ve
seen and what I’ve done. This is the way things get
done. It’s all about feeling it in your heart.
You might recall I took my son and grandson to
India with me last time, but this time it was my
daughter and granddaughter. They saw what I saw,
and now they both want to know how they can
help people to a better life. An amazing transition
from no knowledge to full and complete caring.
Let’s spend more time thinking about how lucky
we are and how we can help those who aren’t
PDG Bruce Allen
Questions, questions, questions. Two topics
I am frequently asked about during my visits
with Rotarians around the world relate
to Rotary’s website and our Foundation’s
grants. Quite likely you have had these
questions and more, about things such as
donor contributions, point transfers, club
and district reports, club invoices and club
officer changes, to name a few. If you don’t
know where to find the answer, Rotary’s Support Centre is
the place to start.
The Rotary Support Centre is an easily accessible first point of
contact for Rotarians, donors, staff and others to help answer
questions in English, French and Spanish. Business hours are 8am
to 5pm Central Time, Monday through Friday. You can reach the
Support Centre toll-free at 1 866 976 8279 (1-866-9ROTARY). Email
enquiries to email@example.com will be responded to
within one business day.
The Support Centre averages 3500 calls per month. This includes
about 1500 callers who want to be directed to a specific person
or Rotary department, allowing easier access within our complex
organisation. On average, 7000 emails are responded to each month.
With only an eight-year history, the Rotary Support Centre has
been certified as a Centre of Excellence by Benchmark Portal, the
industry leader in contact centre benchmarking. The Centre of
Excellence recognition is one of the most prestigious awards in
the customer service and support industry. This distinction requires
that a centre be both efficient and effective, providing service that
is of superior quality, with lower overall costs compared with other
centres in the service industry.
The Rotary Support Centre team also includes a Visitor Services
and Tour Program coordinator to schedule tours and large group
meetings for those who want to visit Rotary headquarters. Rotary
has a surprising number of visitors each year. Are you planning a
visit to the Chicago area? You can request a tour by sending an
email to firstname.lastname@example.org. Perhaps our paths will cross at One
I am confident you will agree with the 96 per cent quality score
the centre has received from satisfied customers.
Foundation Trustee Chair
Do you still have
a question? I
want to hear it.
Email me at paul.
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